Shipping and Returns

Shipping & Returns

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Shipping Policy

We offer free shipping worldwide. We aim to ship out all orders within 5 working days. Once shipped estimated delivery days would be provided. Estimated delivery days would vary depending on the location.

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Return & Exchange Policy


 

A. Following issues qualify for a return or exchange:


A1. Defective or Damaged items

You are qualified to get a full refund if your items are defective or damaged. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

 

 

A2. Colour Mismatch

 

The settings of your computer screen may alter the colour of the pictures shown on the site. Slight colour aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong colour, please contact us for your options.

 

 

B. Items that cannot be returned or exchanged
 


B1. Item is the correct size you ordered but does not fit

Please understand items that if you have fitting issues with but we shipped the correct size you ordered, the  item cannot be returned or exchanged.


B2. Personalised items

 

No returns and no exchanges for personalised items.

 

You have 7 days from the date item was received to issue the return request form. Item must be undamaged, unworn, and unused with tags still attached within 7 days from when the item was received. After 7 days from the date item was received, you will not be eligible to exchange or refund your item.

We aim to process the refund within 07 days of receiving the returned item.

To start the process, please click to fill up the Return Form (also displayed below)

Exchange

If any product you ordered fails a quality check prior shipment, you will receive exchange options worth the same value instead. 

If you have any questions, please don't hesitate to contact us.

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Sisu Return Form

Return Form

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Sisu Estimated delivery time chart